Refund policy
Returns & Refunds Policy
At Home Addition, every product is carefully crafted and packaged with attention to detail. Because our products are handmade and fragrance-based, we are unable to accept returns or exchanges on opened or used items.
Returns
We do not accept returns or exchanges for:
-
Opened or used products
-
Products purchased due to personal scent preference
-
Gift cards
-
Sale or clearance items
Fragrance is a personal experience, and scent preferences may vary from person to person. For this reason, we are unable to offer refunds or exchanges based on scent preference alone.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
Once reviewed, we will gladly offer a replacement, store credit, or refund where appropriate.
Shipping Issues
Home Addition is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.
If your package is lost or arrives damaged during transit, please contact us and we will work with you to find a resolution.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for your financial institution to process and post the refund.
Questions
If you have any questions regarding your order, please contact us and we will be happy to assist.
Thank you for supporting Home Addition.
Returns & Refunds Policy
At Home Addition, every product is carefully crafted and packaged with attention to detail. Because our products are handmade and fragrance-based, we are unable to accept returns or exchanges on opened or used items.
Returns
We do not accept returns or exchanges for:
-
Opened or used products
-
Products purchased due to personal scent preference
-
Gift cards
-
Sale or clearance items
Fragrance is a personal experience, and scent preferences may vary from person to person. For this reason, we are unable to offer refunds or exchanges based on scent preference alone.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
Once reviewed, we will gladly offer a replacement, store credit, or refund where appropriate.
Shipping Issues
Home Addition is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.
If your package is lost or arrives damaged during transit, please contact us and we will work with you to find a resolution.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for your financial institution to process and post the refund.
Questions
If you have any questions regarding your order, please contact us and we will be happy to assist.
Email: info@myhomeaddition.com
Thank you for supporting Home Addition.